Soprano Design (“Soprano”) is a leading provider of Communications Platform as a Service (“CPaaS”) solutions to enterprise and government customers across Australia, South-East Asia, North America and Europe. Soprano was founded in 1994 in Sydney, Australia by Dr Richard Favero.
Soprano’s service offerings include omni-channel messaging solutions such as interactive campaigns to customers and incident management, automated customer engagement tools and security and compliance communications solutions. Soprano primarily focusses its service delivery on six key industry segments: (i) finance and insurance; (ii) business and consumer services; (iii) IT and telecommunications; (iv) healthcare; (v) transport and logistics; and (vi) government / public sector.
Potentia believes that Soprano represents an attractive opportunity to invest alongside Dr Favero in a leading CPaaS player providing enterprise grade solution to its customers.
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